Accessibility at The Foundry Torquay
Accessibility Statement
We want everyone to feel welcome at our venue, and we’re committed to making our spaces as inclusive as possible. Our accessibility facilities and support are designed first and foremost for guests with lifelong or long-term disabilities, to ensure those with ongoing needs are fully supported.
We understand that some people may be visiting with a temporary condition or injury. While we will always do our best to help, we may not be able to make the same arrangements for short-term disabilities as we can for long-term ones.
If you have accessibility needs, please reach out to our team before your visit. We’ll be happy to talk through your situation and let you know how we can assist.
Accessible Tickets & Personal Assistant Scheme
We aim to make it easy for customers with accessibility needs to book tickets. If you require the support of a personal assistant (PA), companion, or carer, we offer one complimentary ticket for your support person.
To be eligible for a complimentary PA ticket, please provide one of the following:
A copy of your most recent Disability Living Allowance (DLA) at the higher rate for mobility or middle rate for care
Personal Independence Payment (PIP) award letter showing the Enhanced rate for Daily Living and/or Mobility
Proof of registration as blind or partially sighted
A letter from a healthcare professional (GP, community nurse, or social worker) confirming your long-term disability and the need for a carer at events
A valid Access Card with a “+1” symbol
Please note:
All applications are reviewed individually and are at the discretion of Jam Leisure TQ LTD (The Foundry).
This scheme is not available for temporary injuries or short-term conditions.
The venue reserves the right to amend or withdraw this scheme at any time.
Venue Accessibility
Seating
While the venue is primarily a standing space, limited seating is available. Please speak to a member of staff upon arrival—we’ll do our best to assist you.
Accessible Toilet
A ground-level accessible toilet is available. It is secured with a coded lock—ask any staff member for access.
Medical Room
A medical room is located on the ground floor. If you need to use this space, please notify a member of staff.
Step-Free Access
The main entrance has a small flight of stairs, but we do have an accessible entrance at the rear of the venue. Upon arrival, please approach a staff member or member of security, who will escort you to the accessible entrance.